Buick 1998 Skylark Owner's Manual download pdf (Page 337)

'We prefer you utilize the Customer Satisfaction

Procedure before you resort to AUTO

LINE,

but you

may contact the BBB at any time. The BBB will attempt

to resolve the complaint serving as an intermediary.

this mediation is unsuccessful, an informal hearing will

'be scheduled where eligible customers may present their

..case to an impartial third-party arbitrator.

The arbitrator will make a decision which you may

accept or reject.

you accept the decision, GM will be

-bound by that decision. The entire dispute resolution

procedure should ordinarily take about 40 days from the

time you file a claim until a decision is made.

Some state laws may require you to use this program

-before filing a claim with a state-run arbitration program

or in the courts. For further information, contact the

BBB at 1-800-955-5100 or the Buick Customer

Assistance Center at 1-800-521-7300.

Warranty Information

Your vehicle comes with a separate warranty booklet

that contains detailed warranty information.

REPORTING SAFETY DEFECTS

TO THE UNITED STATES

GOVERNMENT

If you believe that your vehicle has a defect which could

cause a crash or could cause injury or death, you should

immediately inform the National Highway Traffic

Safety Administration (NHTSA), in addition to

notifying General Motors.

NHTSA receives similar complaints, it may open an

investigation, and if it finds that a safety defect exists in

a group of vehicles, it may order a recall and remedy

campaign. However, NHTSA cannot become involved

in individual problems between you, your dealer or

General Motors.

To contact NHTSA, you may either call the Auto Safety

Hotline toll-free at 1-800-424-9393 (or 366-0123 in the

Washington,

D.C.

area) or write to:

NHTSA,

U.S.

Department of Transportation

Washington, D.C. 20590

You can also obtain other information about motor

vehicle safety from the Hotline.

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