Buick REGAL 1996 Owner's Manual Page 339

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We prefer you utilize the Customer Satisfaction
Procedure before you resort to
AUTO
LINE, but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving
as
an intermediary
between you and Buick. If this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make
a
decision which you may
accept or reject. If you accept the decision,
GM
will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about 40 days from the
time you file
a
claim
until
a
decision is made.
Some state laws may require you
to
use this program
before filing a claim with
a
state-run arbitration program
or in
the
courts.
For
further information, contact the
BBB
at
1-800-955-5
100
or the Buick Customer
Assistance Center at
1-800-955-7300.
REPORTING SAFETY
DEFECTS
TO
THE
UNITED STATES
GOVERNMENT
If
you
believe that your vehicle has
a
defect which could
cause
a
crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints,
it
may open an
investigation, and
if
it
finds that
a
safety defect exists in
a group of vehicles,
it
may order
a
recall and remedy
campaign. However, NHTSA cannot become involved
in
individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may either call
Hotline toll-free at 1-800-424-9393 (or
Washington, D.C. area) or write to:
the Auto Safety
366-0123
in
the
NHTSA, U.S. Department of Transportation
Washington, D.C.
20590
You can
also
obtain other information about motor
vehicle safety from the Hotline.
8-7
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