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Buick 1997 Riviera Owner's Manual Page 369

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8-8
We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE,
but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary. If
this mediation
is
unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case to
an
impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject.
If
you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about 40 days from the
time you file a claim until a decision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or
in
the courts. For further information, contact the
BBB at 1-800-955-5100 or the Buick Customer
Assistance Center at 1-800-955-7300.
Warranty Information
Your
vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAFETY DEFECTS
TO
THE
UNITED STATES
GOVERNMENT
If
you believe that your vehicle has a defect
which
could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA),
in
addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and
if
it finds that a safety defect exists in
a group of vehicles,
it
may order a recall and remedy
campaign. However,
NHTSA
cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA,
U.S.
Department of Transportation
Washington, D.C. 20590
You
can also obtain other information about motor
vehicle safety from the Hotline.
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