Buick 2012 LaCrosse User Manual Page 458
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Rated. / 5. Based on customer reviews
Black plate (4,1)
Buick LaCrosse Owner Manual - 2012
13-4 Customer Information
However, we recognize that
despite the good intentions of all
parties involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to your dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or your
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.
STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
.
Name
.
Address
.
Phone number
.
Model year
.
Brand
.
Vehicle Identification
Number (VIN)
.
Mileage
.
Delivery date
.
Description of the problem
.
Dealership name
.
Dealership address
See Customer Assistance Offices
(U.S. and Canada) on page 13‑4 or
Customer Assistance Offices
(Mexico) on page 13‑5 for more
information.
Customer Assistance
Offices (U.S. and Canada)
Buick encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Buick, the letter
should be addressed to:
United States
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112
- Black plate (1,1) 1
- Black plate (2,1) 2
- Canadian Vehicle Owners 3
- Black plate (4,1) 4
- Introduction v 5
- In Brief 7
- Instrument Panel 8
- In Brief 1-3 9
- Initial Drive 10
- Information 10
- Door Locks 11
- Q or K on the Remote 11
- Q : Press to lock the doors 11
- Trunk Release 12
- V on the Remote 12
- Seat Adjustment 12
- In Brief 1-7 13
- Memory Features 14
- In Brief 1-9 15
- Safety Belts 16
- Passenger Sensing 16
- Mirror Adjustment 16
- Steering Wheel 17
- Adjustment 17
- 1-12 In Brief 18
- In Brief 1-13 19
- Climate Controls 20
- In Brief 1-15 21
- Transmission 22
- Vehicle Features 23
- Portable Audio Devices 24
- In Brief 1-19 25
- Navigation System 26
- Driver Information 26
- Center (DIC) 26
- Vehicle Personalization 27
- Ultrasonic Parking Assist 27
- Power Outlets 27
- Overview 28
- High Voltage Safety 29
- Automatic Engine Start/ 30
- Stop Feature 30
- Regenerative Braking 30
- Performance and 31
- Tire Pressure Monitor 32
- Tire Sealant and 32
- Compressor Kit 32
- Engine Oil Life System 32
- Driving for Better Fuel 33
- Roadside Assistance 33
- Q button 34
- Keys, Doors, and 35
- Keys and Locks 36
- Remote Keyless Entry 37
- (RKE) System 37
- (RKE) System Operation 37
- 2-4 Keys, Doors, and Windows 38
- Keys, Doors, and Windows 2-5 39
- 2-6 Keys, Doors, and Windows 40
- Keys, Doors, and Windows 2-7 41
- Remote Vehicle Start 42
- / button will be on the 42
- Keys, Doors, and Windows 2-9 43
- Keys, Doors, and Windows 2-11 45
- Vehicle Security 47
- K on the RKE transmitter 48
- K is pressed and the horn 48
- Immobilizer 48
- Immobilizer Operation 48
- Exterior Mirrors 50
- Interior Mirrors 51
- Automatic Dimming 52
- Rearview Mirror 52
- Power Windows 53
- Sun Visors 54
- Rear Window Sunshade 54
- Keys, Doors, and Windows 2-21 55
- 2-22 Keys, Doors, and Windows 56
- Seats and 57
- Restraints 57
- Head Restraints 58
- Seats and Restraints 3-3 59
- Front Seats 60
- Power Seat Adjustment 61
- Lumbar Adjustment 61
- Reclining Seatbacks 62
- Memory Seats 63
- 3-8 Seats and Restraints 64
- Seats and Restraints 3-9 65
- Heated and Ventilated 66
- L to heat the seat cushion 66
- {, if equipped, to 66
- Rear Seats 67
- 3-12 Seats and Restraints 68
- How to Wear Safety Belts 70
- Properly 70
- Lap-Shoulder Belt 71
- 3-16 Seats and Restraints 72
- Seats and Restraints 3-17 73
- 3-18 Seats and Restraints 74
- Safety Belt Use During 75
- Pregnancy 75
- Safety Belt Extender 75
- Safety System Check 75
- Safety Belt Care 76
- Replacing Safety Belt 76
- System Parts after a 76
- Airbag System 77
- 3-22 Seats and Restraints 78
- Where Are the Airbags? 79
- When Should an Airbag 80
- Inflate? 80
- What Makes an Airbag 81
- How Does an Airbag 82
- Restrain? 82
- What Will You See after 82
- 3-28 Seats and Restraints 84
- Seats and Restraints 3-29 85
- 3-30 Seats and Restraints 86
- Servicing the 87
- Airbag-Equipped Vehicle 87
- Adding Equipment to the 88
- Airbag System Check 89
- Replacing Airbag System 89
- Parts after a Crash 89
- Child Restraints 90
- Seats and Restraints 3-35 91
- Infants and Young 92
- Children 92
- Seats and Restraints 3-37 93
- 3-38 Seats and Restraints 94
- Child Restraint Systems 95
- 3-40 Seats and Restraints 96
- Where to Put the 97
- Restraint 97
- Lower Anchors and 98
- Tethers for Children 98
- (LATCH System) 98
- Seats and Restraints 3-43 99
- H (Lower Anchor): Seating 100
- Seats and Restraints 3-45 101
- 3-46 Seats and Restraints 102
- Seats and Restraints 3-47 103
- 3-48 Seats and Restraints 104
- Seats and Restraints 3-49 105
- Replacing LATCH System 106
- Parts After a Crash 106
- Securing Child Restraints 106
- (Rear Seat) 106
- Seats and Restraints 3-51 107
- (Front Passenger Seat) 108
- Seats and Restraints 3-53 109
- 3-54 Seats and Restraints 110
- Seats and Restraints 3-55 111
- 3-56 Seats and Restraints 112
- Compartments 113
- Front Storage 114
- Center Console Storage 114
- Additional Storage 115
- Features 115
- 4-4 Storage 116
- Instruments and 117
- Controls 117
- Instruments and Controls 5-3 119
- 5-4 Instruments and Controls 120
- Instruments and Controls 5-5 121
- 5-6 Instruments and Controls 122
- Instruments and Controls 5-7 123
- Warning Lights 124
- Gauges, and 124
- Indicators 124
- Instrument Cluster 125
- 5-10 Instruments and Controls 126
- Speedometer 127
- Odometer 127
- Tachometer 127
- Fuel Gauge 127
- Driver Efficiency Gauge 128
- Engine Coolant 129
- Temperature Gauge 129
- Safety Belt Reminders 130
- Airbag Readiness Light 130
- Passenger Airbag Status 131
- Indicator 131
- Charging System Light 132
- Malfunction 132
- Indicator Lamp 132
- Instruments and Controls 5-17 133
- 5-18 Instruments and Controls 134
- Brake System Warning 135
- Electric Parking Brake 135
- Antilock Brake System 136
- (ABS) Warning Light 136
- Instruments and Controls 5-21 137
- Temperature Warning 138
- Tire Pressure Light 139
- Engine Oil Pressure Light 139
- Low Fuel Warning Light 140
- Security Light 140
- High-Beam On Light 140
- Information Displays 141
- 5-26 Instruments and Controls 142
- Instruments and Controls 5-27 143
- 5-28 Instruments and Controls 144
- Head-Up Display (HUD) 145
- 5-30 Instruments and Controls 146
- « (Up) or ª (Down): Press the 147
- 5-32 Instruments and Controls 148
- Vehicle Messages 149
- Compass Messages 150
- Cruise Control Messages 150
- Door Ajar Messages 150
- Engine Cooling System 151
- Messages 151
- Engine Oil Messages 151
- Engine Power Messages 152
- Fuel System Messages 152
- Key and Lock Messages 152
- Lamp Messages 152
- Object Detection System 153
- Ride Control System 153
- Anti-theft Alarm System 154
- Starting the Vehicle 154
- Tire Messages 155
- Transmission Messages 155
- Personalization 156
- / BACK to move 157
- / BACK to move to the 157
- / BACK to move to 157
- / BACK to 159
- Q on the RKE transmitter 160
- Instruments and Controls 5-45 161
- Universal Remote 162
- Instruments and Controls 5-47 163
- 5-48 Instruments and Controls 164
- Universal Remote System 165
- Operation 165
- 5-50 Instruments and Controls 166
- Lighting 167
- Exterior Lighting 168
- Lighting 6-3 169
- 6-4 Lighting 170
- Fog Lamps 171
- Interior Lighting 172
- Lighting Features 173
- Battery Load 174
- Management 174
- Battery Power Protection 174
- Infotainment 175
- Introduction 176
- Theft-Deterrent Feature 177
- 7-4 Infotainment System 178
- Infotainment System 7-5 179
- 7-6 Infotainment System 180
- Infotainment System 7-7 181
- Overview (Radio with 182
- CD and Touchscreen) 182
- Infotainment System 7-9 183
- / BACK button are used to 184
- / BACK : Press to: 184
- / BACK to delete the last 185
- 7-12 Infotainment System 186
- / BACK button to delete 188
- / BACK button to go 188
- / BACK button to 190
- Infotainment System 7-17 191
- 7-18 Infotainment System 192
- Infotainment System 7-19 193
- 7-20 Infotainment System 194
- Infotainment System 7-21 195
- 7-22 Infotainment System 196
- Satellite Radio 197
- Radio Reception 198
- Backglass Antenna 199
- Audio Players 200
- X to eject a disc from the 201
- 7-28 Infotainment System 202
- CD/DVD Player 203
- 7-30 Infotainment System 204
- Infotainment System 7-31 205
- 7-32 Infotainment System 206
- Infotainment System 7-33 207
- 7-34 Infotainment System 208
- Mass Storage 209
- Media (MEM) 209
- O REC: Press to record music 209
- O REC, then select Record 210
- O REC while recording from 210
- Auxiliary Devices 212
- (Radio with CD) 212
- O knob to adjust the 213
- / BACK button to return 213
- / BACK button to return the 214
- (Radio with CD/DVD 215
- Infotainment System 7-43 217
- (Radio with CD and 218
- Touchscreen) 218
- 7-46 Infotainment System 220
- Rear Seat 221
- 7-48 Infotainment System 222
- O to turn on the headphones 223
- 7-50 Infotainment System 224
- Infotainment System 7-51 225
- 7-52 Infotainment System 226
- Infotainment System 7-53 227
- } 10 (Double Digit Entries) 228
- Infotainment System 7-55 229
- X or MEM/DVD/ 230
- Bluetooth (Overview) 231
- 5 (Phone): Press to enter the 232
- O knob during a call to 232
- Bluetooth (Infotainment 233
- Controls) 233
- 7-60 Infotainment System 234
- 5 twice 235
- Infotainment System 7-63 237
- Bluetooth 238
- (Voice Recognition) 238
- Infotainment System 7-65 239
- 7-66 Infotainment System 240
- 0 / c to ignore a call 241
- 7-68 Infotainment System 242
- Infotainment System 7-69 243
- 7-70 Infotainment System 244
- O knob during a call 245
- 7-72 Infotainment System 246
- Infotainment System 7-73 247
- $ / i button on the 248
- $ / i button on 250
- Infotainment System 7-77 251
- 7-78 Infotainment System 252
- Infotainment System 7-79 253
- 7-80 Infotainment System 254
- Trademarks and 255
- License Agreements 255
- 7-82 Infotainment System 256
- 8-2 Climate Controls 258
- = (Rear Window Defogger): 259
- 8-4 Climate Controls 260
- Climate Controls 8-5 261
- 8-6 Climate Controls 262
- Climate Controls 8-7 263
- / to return to 264
- ( (Heated Steering Wheel): 264
- Air Vents 265
- Maintenance 266
- Driving and 267
- Operating 267
- Driving Information 268
- Defensive Driving 269
- Drunk Driving 269
- Control of a Vehicle 269
- Steering 270
- Off-Road Recovery 271
- Loss of Control 271
- Driving on Wet Roads 272
- Highway Hypnosis 273
- Hill and Mountain Roads 273
- Winter Driving 274
- Driving and Operating 9-9 275
- If the Vehicle Is Stuck 276
- Vehicle Load Limits 276
- Driving and Operating 9-11 277
- 9-12 Driving and Operating 278
- Driving and Operating 9-13 279
- 9-14 Driving and Operating 280
- Starting and 281
- Ignition Positions 282
- (Key Access) 282
- Driving and Operating 9-17 283
- (Keyless Access) 284
- Driving and Operating 9-19 285
- Starting the Engine 286
- Driving and Operating 9-21 287
- 9-22 Driving and Operating 288
- Driving and Operating 9-23 289
- Engine Heater 290
- Retained Accessory 291
- Power (RAP) 291
- Shifting Into Park 291
- Shifting out of Park 292
- Parking over Things 293
- That Burn 293
- Engine Exhaust 294
- Automatic 295
- 9-30 Driving and Operating 296
- Manual Mode 297
- Drive Systems 298
- Antilock Brake 299
- System (ABS) 299
- Parking Brake 300
- Driving and Operating 9-35 301
- Ride Control Systems 302
- Driving and Operating 9-37 303
- 9-38 Driving and Operating 304
- Limited-Slip Differential 305
- Selective Ride Control 305
- Cruise Control 306
- * is pressed, the 307
- Object Detection 308
- Driving and Operating 9-43 309
- Side Blind Zone 310
- Alert (SBZA) 310
- Driving and Operating 9-45 311
- Rear Vision 312
- Camera (RVC) 312
- Driving and Operating 9-47 313
- 9-48 Driving and Operating 314
- Recommended Fuel 315
- 9-50 Driving and Operating 316
- Driving and Operating 9-51 317
- Filling the Tank 318
- Filling a Portable Fuel 319
- Container 319
- General Towing 320
- Driving Characteristics 320
- Driving and Operating 9-55 321
- 9-56 Driving and Operating 322
- Trailer Towing 323
- (Except eAssist) 323
- 9-58 Driving and Operating 324
- Trailer Towing (eAssist) 325
- Towing Equipment 325
- Conversions and 326
- Vehicle Care 327
- 10-2 Vehicle Care 328
- General Information 329
- Vehicle Checks 330
- Vehicle Care 10-5 331
- Engine Compartment Overview 332
- Vehicle Care 10-7 333
- 10-8 Vehicle Care 334
- Engine Oil 335
- 10-10 Vehicle Care 336
- Vehicle Care 10-11 337
- Automatic Transmission 339
- Engine Air Cleaner/Filter 339
- 10-14 Vehicle Care 340
- Cooling System 341
- Vehicle Care 10-17 343
- 10-18 Vehicle Care 344
- Engine Overheating 345
- Overheated Engine 346
- Protection 346
- Operating Mode 346
- Power Steering Fluid 347
- (2.4L L4 Engine) 347
- (3.6L V6 Engine) 347
- Washer Fluid 348
- Brake Fluid 349
- 10-24 Vehicle Care 350
- Vehicle Care 10-25 351
- Starter Switch Check 352
- Shift Lock Control 352
- Function Check 352
- Ignition Transmission 353
- Lock Check 353
- Park Brake and P (Park) 353
- Mechanism Check 353
- Wiper Blade Replacement 353
- Headlamp Aiming 354
- Vehicle Care 10-29 355
- 10-30 Vehicle Care 356
- Bulb Replacement 357
- Headlamps, Front Turn 358
- Signal and Parking 358
- Taillamps, Turn Signal 359
- Stoplamps, and Back-Up 359
- License Plate Lamp 360
- Electrical System 361
- Fuses and Circuit 362
- Breakers 362
- Engine Compartment 362
- Fuse Block 362
- Vehicle Care 10-37 363
- 10-38 Vehicle Care 364
- Vehicle Care 10-39 365
- Instrument Panel Fuse 366
- Vehicle Care 10-41 367
- Rear Compartment Fuse 368
- Vehicle Care 10-43 369
- Wheels and Tires 370
- Winter Tires 371
- Tire Sidewall Labeling 372
- Vehicle Care 10-47 373
- Tire Designations 374
- Tire Terminology and 375
- Definitions 375
- 10-50 Vehicle Care 376
- Tire Pressure 377
- 10-52 Vehicle Care 378
- Vehicle Care 10-55 381
- 10-56 Vehicle Care 382
- Tire Inspection 383
- Tire Rotation 384
- When It Is Time for 385
- New Tires 385
- Buying New Tires 386
- Different Size Tires and 387
- Uniform Tire Quality 388
- Wheel Alignment and Tire 389
- Wheel Replacement 389
- Tire Chains 390
- If a Tire Goes Flat 390
- Vehicle Care 10-65 391
- 10-66 Vehicle Care 392
- Compressor Kit (With 393
- Pressure Relief Button) 393
- 10-68 Vehicle Care 394
- Vehicle Care 10-69 395
- 10-70 Vehicle Care 396
- Vehicle Care 10-71 397
- 10-72 Vehicle Care 398
- Vehicle Care 10-73 399
- Pressure Deflation 400
- Vehicle Care 10-75 401
- 10-76 Vehicle Care 402
- Vehicle Care 10-77 403
- 10-78 Vehicle Care 404
- Vehicle Care 10-79 405
- 10-80 Vehicle Care 406
- Vehicle Care 10-81 407
- Storing the Tire Sealant 408
- Tire Changing 409
- 10-84 Vehicle Care 410
- Vehicle Care 10-85 411
- 10-86 Vehicle Care 412
- Vehicle Care 10-87 413
- 10-88 Vehicle Care 414
- Compact Spare Tire 415
- Jump Starting 416
- Vehicle Care 10-91 417
- 10-92 Vehicle Care 418
- Jump Starting (On-board 419
- Towing the Vehicle 420
- Recreational Vehicle 421
- 10-96 Vehicle Care 422
- Vehicle Care 10-97 423
- Appearance Care 424
- Vehicle Care 10-99 425
- 10-100 Vehicle Care 426
- Interior Care 427
- 10-102 Vehicle Care 428
- Vehicle Care 10-103 429
- Floor Mats 430
- Service and 431
- 11-2 Service and Maintenance 432
- Schedule 433
- 11-4 Service and Maintenance 434
- Service and Maintenance 11-5 435
- 11-6 Service and Maintenance 436
- Service and Maintenance 11-7 437
- 11-8 Service and Maintenance 438
- Special Application 439
- Services 439
- Additional 440
- Maintenance and Care 440
- Service and Maintenance 11-11 441
- 11-12 Service and Maintenance 442
- Service and Maintenance 11-13 443
- 11-14 Service and Maintenance 444
- Service and Maintenance 11-15 445
- Maintenance Replacement Parts 446
- Maintenance Records 447
- 11-18 Service and Maintenance 448
- Service and Maintenance 11-19 449
- 11-20 Service and Maintenance 450
- Technical Data 451
- Vehicle Data 452
- Technical Data 12-3 453
- Engine Drive Belt Routing 454
- Customer 455
- 13-2 Customer Information 456
- Customer Satisfaction 457
- Procedure (Mexico) 457
- Customer Assistance 458
- Offices (U.S. and Canada) 458
- Offices (Mexico) 459
- Customer Assistance for 460
- Text Telephone (TTY) 460
- Users (U.S. and Canada) 460
- Online Owner Center 460
- Customer Information 13-7 461
- 13-8 Customer Information 462
- Program (Mexico) 463
- 13-10 Customer Information 464
- Customer Information 13-11 465
- Scheduling Service 466
- Appointments (U.S. and 466
- Courtesy Transportation 467
- Program (U.S. and 467
- Collision Damage Repair 468
- (U.S. and Canada) 468
- Customer Information 13-15 469
- Service Publications 470
- Ordering Information 470
- Reporting Safety 471
- Recording and 472
- Event Data Recorders 473
- 13-20 Customer Information 474
- OnStar Overview 475
- OnStar Services 476
- X. System responds: 477
- 14-4 OnStar 478
- OnStar Additional 479
- Q for help with: 480
- Q and ask an Advisor 481
- Q to try the 481
- 14-8 OnStar 482
- INDEX i-1 483
- INDEX i-3 485
- INDEX i-5 487
- Black plate (6,1) 488
- INDEX i-7 489
- Black plate (8,1) 490
- INDEX i-9 491
- Black plate (10,1) 492
- INDEX i-11 493
- Black plate (12,1) 494
- INDEX i-13 495
- Black plate (14,1) 496
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