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Buick PARKAVENUE 1995 Owner's Manual Page 334

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We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but you
may contact the BBB at any time. The BBB will attempt
to
resolve the complaint serving as an intermediary
between you and Buick. If this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make
a
decision which you may
accept or reject. If you accept the decision,
GM
will be
bound
by that decision. The entire dispute resolution
procedure should ordinarily take about forty days from
the time you file
a
claim until a decision is made.
Some state laws may require you to use this program
before filing
a
claim with
a
state-run arbitration program
or
in
the
courts. For further information, contact the
BBB at 1-800-955-5
100
or the Buick Customer
Assistance Center at
1-800-52
1-7300.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has
a
defect which could
cause
a
crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints,
it
may open an
investigation, and
if
it finds that
a
safety defect exists in
a
group
of
vehicles,
it
may order
a
recall and remedy
campaign. However, NHTSA cannot become involved
in
individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0 123 in the
Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington,
D.C.
20590
You can
also
obtain other information about motor
vehicle safety from the Hotline.
8-4
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