Buick 2011 Enclave User Manual Page 432
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Black plate (4,1)
Buick Enclave Owner Manual - 2011
13-4 Customer Information
However, we recognize that
despite the good intentions of all
parties involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
Step One
Explain your case to the dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They
are interested in your continual
satisfaction.
Step Two
If you are not satisfied, please
contact the general manager or the
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.
Step Three
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
.
Name
.
Address
.
Phone number
.
Model year
.
Brand
.
Vehicle Identification
Number (VIN)
.
Mileage
.
Delivery date
.
Description of the problem
.
Dealership name
.
Dealership address
See Customer Assistance Offices
(United States and Canada) on
page 13‑4 or Customer Assistance
Offices (Mexico) on page 13‑5 for
more information.
Customer Assistance
Offices (United States
and Canada)
Buick encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Buick, the letter
should be addressed to:
United States
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112
- Black plate (1,1) 1
- Black plate (2,1) 2
- Canadian Vehicle Owners 3
- Black plate (4,1) 4
- Introduction v 5
- In Brief 7
- Instrument Panel 8
- In Brief 1-3 9
- Initial Drive 10
- Information 10
- In Brief 1-5 11
- & on the Remote 12
- Seat Adjustment 12
- Memory Features 13
- Second Row Seats 14
- Third Row Seats 14
- In Brief 1-9 15
- Sensing System for 16
- Passenger Airbag 16
- Mirror Adjustment 16
- Steering Wheel 17
- Adjustment 17
- Interior Lighting 17
- Exterior Lighting 18
- O : Turns the automatic light 18
- Windshield Wiper/Washer 19
- 9 : Turns the wipers off 19
- Climate Controls 20
- Transmission 20
- Vehicle Features 21
- O, to turn the radio on 22
- G to display HR, MIN 22
- In Brief 1-17 23
- Cruise Control 24
- [ : Press to disengage cruise 24
- Navigation System 24
- Storage Compartments 24
- Performance and 25
- Maintenance 25
- Tire Pressure Monitor 26
- Tire Sealant and 26
- Compressor Kit 26
- Engine Oil Life System 26
- Driving for Better Fuel 27
- Roadside Assistance 27
- Q button 27
- Q : Push this blue button to 28
- ] : Push this red emergency 28
- Q button to confirm that 29
- 1-24 In Brief 30
- Keys, Doors and 31
- Keys and Locks 32
- Keys, Doors and Windows 2-3 33
- 2-4 Keys, Doors and Windows 34
- Keys, Doors and Windows 2-5 35
- Remote Vehicle Start 36
- Q on the RKE transmitter 36
- / for at least 36
- / until the 37
- Door Locks 38
- Power Door Locks 38
- Q (Lock): Remove the key from 38
- Delayed Locking 38
- Automatic Door Locks 39
- Lockout Protection 39
- Safety Locks 39
- Liftgate 40
- Keys, Doors and Windows 2-11 41
- 2-12 Keys, Doors and Windows 42
- Vehicle Security 43
- K or place the key in the 44
- Immobilizer 44
- Immobilizer Operation 44
- Keys, Doors and Windows 2-15 45
- Exterior Mirrors 46
- Power Mirrors 47
- Folding Mirrors 47
- Interior Mirrors 48
- O button for turning the 49
- Power Windows 50
- Sun Visors 51
- 2-22 Keys, Doors and Windows 52
- Keys, Doors and Windows 2-23 53
- 2-24 Keys, Doors and Windows 54
- Seats and 55
- Restraints 55
- Head Restraints 56
- Front Seats 57
- 3-4 Seats and Restraints 58
- Seats and Restraints 3-5 59
- Lumbar Adjustment 60
- Reclining Seatbacks 60
- Seats and Restraints 3-7 61
- Heated Front Seats 62
- Heated and Ventilated 63
- H (Ventilated Seat): Press to 63
- J (Heated Seat and Seatback): 63
- Rear Seats 64
- Seats and Restraints 3-11 65
- Seats and Restraints 3-13 67
- 3-14 Seats and Restraints 68
- Safety Belts 69
- 3-16 Seats and Restraints 70
- Seats and Restraints 3-17 71
- 3-18 Seats and Restraints 72
- How to Wear Safety Belts 73
- Properly 73
- 3-20 Seats and Restraints 74
- Seats and Restraints 3-21 75
- 3-22 Seats and Restraints 76
- Seats and Restraints 3-23 77
- Lap-Shoulder Belt 78
- Seats and Restraints 3-25 79
- 3-26 Seats and Restraints 80
- Seats and Restraints 3-27 81
- 3-28 Seats and Restraints 82
- Seats and Restraints 3-29 83
- Safety Belt Use During 84
- Pregnancy 84
- Safety Belt Extender 84
- Safety System Check 84
- Safety Belt Care 85
- Replacing Safety Belt 85
- System Parts After a 85
- Airbag System 86
- Seats and Restraints 3-33 87
- Where Are the Airbags? 88
- When Should an Airbag 89
- Inflate? 89
- 3-36 Seats and Restraints 90
- What Makes an Airbag 91
- How Does an Airbag 91
- Restrain? 91
- What Will You See After 92
- Seats and Restraints 3-39 93
- Passenger Sensing 94
- Seats and Restraints 3-41 95
- 3-42 Seats and Restraints 96
- Seats and Restraints 3-43 97
- 3-44 Seats and Restraints 98
- Servicing the 99
- Adding Equipment to the 100
- Airbag-Equipped Vehicle 100
- Airbag System Check 101
- Replacing Airbag System 101
- Parts After a Crash 101
- Child Restraints 102
- Seats and Restraints 3-49 103
- Infants and Young 104
- Children 104
- Seats and Restraints 3-51 105
- 3-52 Seats and Restraints 106
- Child Restraint Systems 107
- 3-54 Seats and Restraints 108
- Where to Put the 109
- Restraint 109
- Lower Anchors and 110
- Tethers for Children 110
- (LATCH System) 110
- Seats and Restraints 3-57 111
- 3-58 Seats and Restraints 112
- Seats and Restraints 3-59 113
- 3-60 Seats and Restraints 114
- Seats and Restraints 3-61 115
- 3-62 Seats and Restraints 116
- Replacing LATCH System 117
- Securing Child Restraints 118
- (Rear Seat) 118
- Seats and Restraints 3-65 119
- (Right Front 120
- Passenger Seat) 120
- Seats and Restraints 3-67 121
- 3-68 Seats and Restraints 122
- Compartments 123
- Floor Console Storage 124
- Additional Storage 125
- Features 125
- Roof Rack System 126
- Instruments and 127
- Controls 127
- Instruments and Controls 5-3 129
- 5-4 Instruments and Controls 130
- Instruments and Controls 5-5 131
- J (Washer Fluid): Press the 132
- Rear Window 132
- Wiper/Washer 132
- Instruments and Controls 5-7 133
- 5-8 Instruments and Controls 134
- Instruments and Controls 5-9 135
- G and then the 136
- G again to apply the 136
- Power Outlets 136
- Instruments and Controls 5-11 137
- Warning Lights 138
- Gauges, and 138
- Indicators 138
- Instrument Cluster 139
- Speedometer 140
- Odometer 140
- Tachometer 140
- Fuel Gauge 140
- Engine Coolant 141
- Temperature Gauge 141
- Voltmeter Gauge 141
- Safety Belt Reminders 142
- Airbag Readiness Light 143
- Passenger Airbag Status 144
- Indicator 144
- Charging System Light 145
- Malfunction 145
- Indicator Lamp 145
- 5-20 Instruments and Controls 146
- Instruments and Controls 5-21 147
- Brake System Warning 148
- Instruments and Controls 5-23 149
- Temperature Warning 150
- Tire Pressure Light 150
- Engine Oil Pressure Light 150
- Security Light 151
- High-Beam on Light 151
- Front Fog Lamp Light 151
- Information Displays 152
- U (Customization): Press this 153
- 5-28 Instruments and Controls 154
- Instruments and Controls 5-29 155
- 5-30 Instruments and Controls 156
- Vehicle Messages 157
- Brake System Messages 158
- Cruise Control Messages 158
- Door Ajar Messages 158
- Engine Cooling System 159
- Messages 159
- Engine Oil Messages 160
- Engine Power Messages 160
- Fuel System Messages 160
- Key and Lock Messages 161
- Lamp Messages 161
- Object Detection System 161
- Ride Control System 162
- Airbag System Messages 162
- Anti-Theft Alarm System 163
- Service Vehicle Messages 163
- Tire Messages 163
- Transmission Messages 164
- Vehicle Reminder 165
- Vehicle Speed Messages 165
- Washer Fluid Messages 165
- Personalization 166
- Instruments and Controls 5-41 167
- 5-42 Instruments and Controls 168
- Instruments and Controls 5-43 169
- 5-44 Instruments and Controls 170
- Instruments and Controls 5-45 171
- 5-46 Instruments and Controls 172
- Universal Remote 173
- 5-48 Instruments and Controls 174
- Instruments and Controls 5-49 175
- 5-50 Instruments and Controls 176
- Universal Remote System 177
- Operation 177
- 5-52 Instruments and Controls 178
- Lighting 179
- Headlamp High/ 180
- Low-Beam Changer 180
- Flash-to-Pass 181
- Daytime Running 181
- Lamps (DRL)/Automatic 181
- Headlamp System 181
- Delayed Headlamps 182
- Adaptive Forward 182
- Lighting (AFL) 182
- Hazard Warning Flashers 182
- Turn and Lane-Change 183
- Fog Lamps 183
- Lighting Features 185
- Parade Dimming 186
- Battery Load 186
- Management 186
- Battery Power Protection 187
- 6-10 Lighting 188
- Infotainment 189
- Theft-Deterrent Feature 190
- Infotainment System 7-3 191
- 4 to display the time 192
- 4 to display 192
- \ FWD, or s REV 193
- AM-FM Radio 195
- © SEEK ¨ : Press to go to the 195
- Satellite Radio 196
- Infotainment System 7-9 197
- 7-10 Infotainment System 198
- Infotainment System 7-11 199
- Radio Reception 200
- Multi-Band Antenna 201
- Audio Players 202
- Infotainment System 7-15 203
- CD/DVD Player 204
- Z DVD (Eject): Press and 204
- Z DVD for more than 204
- ¨ to go to the next track 205
- \ FWD (Fast Forward): Press 205
- O to turn the radio on 206
- Infotainment System 7-19 207
- 7-20 Infotainment System 208
- Infotainment System 7-21 209
- 7-22 Infotainment System 210
- Z DVD on the radio to eject 211
- Z DVD or DVD/CD AUX is 211
- MP3 (Radio with CD and 212
- Radio with CD/USB) 212
- Infotainment System 7-25 213
- 7-26 Infotainment System 214
- Infotainment System 7-27 215
- 7-28 Infotainment System 216
- Infotainment System 7-29 217
- 7-30 Infotainment System 218
- Infotainment System 7-31 219
- 7-32 Infotainment System 220
- Infotainment System 7-33 221
- 7-34 Infotainment System 222
- Infotainment System 7-35 223
- 7-36 Infotainment System 224
- Infotainment System 7-37 225
- 7-38 Infotainment System 226
- Rear Seat 227
- 7-40 Infotainment System 228
- Infotainment System 7-41 229
- 7-42 Infotainment System 230
- P on the remote control or 231
- O button 231
- 7-44 Infotainment System 232
- Infotainment System 7-45 233
- 7-46 Infotainment System 234
- Z EJECT button is pressed on 235
- Rear Seat Audio (RSA) 236
- X when the 236
- Infotainment System 7-49 237
- Bluetooth 238
- Infotainment System 7-51 239
- 7-52 Infotainment System 240
- Infotainment System 7-53 241
- 7-54 Infotainment System 242
- Infotainment System 7-55 243
- 7-56 Infotainment System 244
- Infotainment System 7-57 245
- 7-58 Infotainment System 246
- O (On/Off): Press to turn the 248
- Climate Controls 8-3 249
- # is pressed the indicator 250
- < (Rear Window Defogger): 251
- 8-6 Climate Controls 252
- Rear Climate Control System 253
- (Rear Climate Control Only) 253
- 9 to turn the fan off 253
- C are pressed. An indicator 254
- C button 254
- Air Vents 255
- 8-10 Climate Controls 256
- Driving and 257
- Operating 257
- Driving Information 258
- Control of a Vehicle 259
- Steering 260
- Off-Road Recovery 261
- Loss of Control 261
- Driving on Wet Roads 262
- Driving and Operating 9-7 263
- Highway Hypnosis 264
- Hill and Mountain Roads 264
- Winter Driving 265
- 9-10 Driving and Operating 266
- If the Vehicle is Stuck 267
- Vehicle Load Limits 268
- Driving and Operating 9-13 269
- 9-14 Driving and Operating 270
- Driving and Operating 9-15 271
- Starting and 272
- Ignition Positions 273
- ( (STOPPING THE ENGINE/ 273
- Retained Accessory 274
- Power (RAP) 274
- Starting the Engine 275
- Engine Heater 276
- Shifting Into Park 277
- Shifting Out of Park 278
- Engine Exhaust 279
- Automatic 280
- Driving and Operating 9-25 281
- Manual Mode 282
- Tow/Haul Mode 283
- Drive Systems 284
- Parking Brake 285
- Ride Control Systems 286
- Driving and Operating 9-31 287
- I button to turn the 289
- Object Detection 290
- Driving and Operating 9-35 291
- Rear Vision 292
- Camera (RVC) 292
- Driving and Operating 9-37 293
- 9-38 Driving and Operating 294
- ] (Brightness) : Touch the 295
- 9-40 Driving and Operating 296
- Driving and Operating 9-41 297
- Recommended Fuel 298
- Gasoline Specifications 298
- California Fuel 299
- Requirements 299
- Fuels in Foreign 299
- Countries 299
- Fuel Additives 299
- Filling the Tank 300
- Driving and Operating 9-45 301
- Filling a Portable Fuel 302
- Container 302
- General Towing 302
- Driving Characteristics 303
- 9-48 Driving and Operating 304
- Driving and Operating 9-49 305
- 9-50 Driving and Operating 306
- Driving and Operating 9-51 307
- Trailer Towing 308
- Driving and Operating 9-53 309
- Towing Equipment 310
- Driving and Operating 9-55 311
- Conversions and 312
- Vehicle Care 313
- General Information 314
- Vehicle Care 10-3 315
- Vehicle Checks 316
- Vehicle Care 10-5 317
- Engine Compartment Overview 318
- Engine Cover 319
- Engine Oil 320
- Vehicle Care 10-9 321
- 10-10 Vehicle Care 322
- Automatic Transmission 324
- Engine Air Cleaner/Filter 324
- Vehicle Care 10-13 325
- Cooling System 326
- 10-16 Vehicle Care 328
- Vehicle Care 10-17 329
- 10-18 Vehicle Care 330
- Vehicle Care 10-19 331
- Engine Overheating 332
- Vehicle Care 10-21 333
- Overheated Engine 334
- Protection 334
- Operating Mode 334
- Power Steering Fluid 334
- Washer Fluid 335
- 10-24 Vehicle Care 336
- Brake Fluid 337
- 10-26 Vehicle Care 338
- All-Wheel Drive 339
- Starter Switch Check 339
- 10-28 Vehicle Care 340
- Wiper Blade Replacement 341
- Headlamp Aiming 342
- Bulb Replacement 342
- High Intensity Discharge 343
- (HID) Lighting 343
- Taillamps, Turn Signal 343
- Sidemarker, and 343
- Stoplamps 343
- Electrical System 344
- Overload 345
- Fuses and Circuit 346
- Breakers 346
- Engine Compartment 346
- Fuse Block 346
- Vehicle Care 10-35 347
- 10-36 Vehicle Care 348
- Instrument Panel Fuse 349
- 10-38 Vehicle Care 350
- Vehicle Care 10-39 351
- Wheels and Tires 352
- Tire Sidewall Labeling 353
- 10-42 Vehicle Care 354
- Tire Designations 355
- Tire Terminology and 356
- Definitions 356
- Vehicle Care 10-45 357
- 10-46 Vehicle Care 358
- Tire Pressure 359
- Vehicle Care 10-49 361
- Vehicle Care 10-51 363
- 10-52 Vehicle Care 364
- Tire Inspection 365
- Tire Rotation 365
- 10-54 Vehicle Care 366
- When It Is Time for 367
- New Tires 367
- Buying New Tires 368
- Vehicle Care 10-57 369
- Different Size Tires and 370
- Uniform Tire Quality 370
- Vehicle Care 10-59 371
- Wheel Alignment and Tire 372
- Wheel Replacement 372
- Tire Chains 373
- If a Tire Goes Flat 374
- Vehicle Care 10-63 375
- Vehicle Care 10-65 377
- 10-66 Vehicle Care 378
- Vehicle Care 10-67 379
- 10-68 Vehicle Care 380
- Vehicle Care 10-69 381
- 10-70 Vehicle Care 382
- Vehicle Care 10-71 383
- Storing the Tire Sealant 384
- Tire Changing 384
- Vehicle Care 10-73 385
- 10-74 Vehicle Care 386
- Vehicle Care 10-75 387
- 10-76 Vehicle Care 388
- Vehicle Care 10-77 389
- 10-78 Vehicle Care 390
- Vehicle Care 10-79 391
- 10-80 Vehicle Care 392
- Vehicle Care 10-81 393
- Secondary Latch System 394
- Vehicle Care 10-83 395
- Compact Spare Tire 396
- Jump Starting 397
- 10-86 Vehicle Care 398
- Vehicle Care 10-87 399
- 10-88 Vehicle Care 400
- Towing the Vehicle 401
- Recreational Vehicle 401
- 10-90 Vehicle Care 402
- Vehicle Care 10-91 403
- Appearance Care 404
- Vehicle Care 10-93 405
- 10-94 Vehicle Care 406
- Vehicle Care 10-95 407
- Interior Care 408
- Vehicle Care 10-97 409
- 10-98 Vehicle Care 410
- Floor Mats 411
- 10-100 Vehicle Care 412
- Service and 413
- Scheduled 414
- Service and Maintenance 11-3 415
- 11-4 Service and Maintenance 416
- Service and Maintenance 11-5 417
- 11-6 Service and Maintenance 418
- Service and Maintenance 11-7 419
- Maintenance Replacement Parts 420
- Maintenance Records 421
- 11-10 Service and Maintenance 422
- Service and Maintenance 11-11 423
- 11-12 Service and Maintenance 424
- Technical Data 425
- Vehicle Data 426
- Engine Drive Belt Routing 427
- 12-4 Technical Data 428
- Customer 429
- 13-2 Customer Information 430
- Customer Satisfaction 431
- Procedure (Mexico) 431
- Customer Assistance 432
- Offices (United States 432
- Offices (Mexico) 433
- Customer Assistance for 434
- Text Telephone (TTY) 434
- Online Owner Center 434
- GM Mobility 435
- Reimbursement Program 435
- Program (United States 435
- 13-8 Customer Information 436
- Program (Mexico) 437
- Scheduling Service 438
- Appointments 438
- Courtesy Transportation 438
- Customer Information 13-11 439
- Collision Damage Repair 440
- Customer Information 13-13 441
- Service Publications 442
- Ordering Information 442
- Reporting Safety 443
- Recording and 444
- Event Data Recorders 445
- 13-18 Customer Information 446
- INDEX i-1 447
- INDEX i-3 449
- INDEX i-5 451
- Black plate (6,1) 452
- INDEX i-7 453
- Black plate (8,1) 454
- INDEX i-9 455
- Black plate (10,1) 456
- INDEX i-11 457
- Black plate (12,1) 458
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