Buick 2011 Enclave User Manual Page 405
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Buick Enclave Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction
Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices
(U.S. and Canada) . . . . . . . . . 13-4
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text
Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program
(U.S. and Canada) . . . . . . . . . 13-7
Roadside Assistance Program
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-9
Scheduling Service
Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-9
Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-10
Collision Damage Repair
(U.S. and Canada) . . . . . . . . 13-11
Service Publications
Ordering Information . . . . . . 13-13
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-14
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-15
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-15
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-16
Event Data Recorders . . . . . . 13-16
OnStar
®
. . . . . . . . . . . . . . . . . . . . 13-17
Navigation System . . . . . . . . . 13-17
Radio Frequency
Identification (RFID) . . . . . . . 13-17
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-17
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada)
Your satisfaction and goodwill are
important to the dealer and to Buick.
Normally, any concerns with the
sales transaction or the operation
of the vehicle will be resolved by
the dealer's sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of the dealership or the general
manager.
- Black plate (1,1) 1
- Black plate (2,1) 2
- Canadian Vehicle Owners 3
- Black plate (4,1) 4
- Introduction v 5
- In Brief 7
- Instrument Panel 8
- In Brief 1-3 9
- Initial Drive 10
- Information 10
- In Brief 1-5 11
- Seat Adjustment 12
- Memory Features 13
- 1-8 In Brief 14
- Head Restraint 15
- Adjustment 15
- Safety Belts 15
- Sensing System for 15
- Passenger Airbag 15
- Mirror Adjustment 16
- Steering Wheel 16
- Interior Lighting 17
- 1-12 In Brief 18
- Climate Controls 19
- Vehicle Features 20
- In Brief 1-15 21
- 1-16 In Brief 22
- Cruise Control 23
- [ : Press to disengage cruise 23
- Navigation System 23
- Storage Compartments 23
- Performance and 24
- Tire Pressure Monitor 25
- Tire Sealant and 25
- Compressor Kit 25
- Engine Oil Life System 25
- Driving for Better Fuel 26
- Roadside Assistance 26
- Q button 26
- Q : Push this blue button to 27
- ] : Push this red emergency 27
- Q button to 28
- Keys, Doors and 29
- Keys and Locks 30
- Keys, Doors and Windows 2-3 31
- 2-4 Keys, Doors and Windows 32
- Remote Vehicle Start 33
- Q on the RKE transmitter 34
- / for at least 34
- / until the 35
- Door Locks 35
- 2-8 Keys, Doors and Windows 36
- Liftgate 37
- 2-10 Keys, Doors and Windows 38
- Keys, Doors and Windows 2-11 39
- Vehicle Security 40
- Q when the driver door is 41
- K or place the key in the 41
- Immobilizer 41
- Immobilizer Operation 42
- Exterior Mirrors 43
- Power Mirrors 44
- Folding Mirrors 44
- Interior Mirrors 45
- 2-18 Keys, Doors and Windows 46
- Power Windows 47
- Sun Visors 48
- Keys, Doors and Windows 2-21 49
- 2-22 Keys, Doors and Windows 50
- Seats and 51
- Restraints 51
- Head Restraints 52
- Front Seats 53
- 3-4 Seats and Restraints 54
- Lumbar Adjustment 55
- Reclining Seatbacks 56
- Seats and Restraints 3-7 57
- Heated and Ventilated 58
- J (Heated Seat and Seatback): 58
- Rear Seats 59
- 3-10 Seats and Restraints 60
- Third Row Seats 61
- 3-12 Seats and Restraints 62
- Seats and Restraints 3-13 63
- Seats and Restraints 3-15 65
- 3-16 Seats and Restraints 66
- How to Wear Safety Belts 67
- Properly 67
- 3-18 Seats and Restraints 68
- Seats and Restraints 3-19 69
- 3-20 Seats and Restraints 70
- Lap-Shoulder Belt 71
- 3-22 Seats and Restraints 72
- Seats and Restraints 3-23 73
- 3-24 Seats and Restraints 74
- Seats and Restraints 3-25 75
- Safety Belt Use During 76
- Pregnancy 76
- Safety Belt Extender 76
- Safety System Check 76
- Safety Belt Care 77
- Replacing Safety Belt 77
- System Parts After a 77
- Airbag System 78
- Seats and Restraints 3-29 79
- Where Are the Airbags? 80
- When Should an Airbag 81
- Inflate? 81
- 3-32 Seats and Restraints 82
- Seats and Restraints 3-33 83
- 3-34 Seats and Restraints 84
- Passenger Sensing 85
- 3-36 Seats and Restraints 86
- Seats and Restraints 3-37 87
- 3-38 Seats and Restraints 88
- Seats and Restraints 3-39 89
- Servicing the 90
- Airbag-Equipped Vehicle 90
- Adding Equipment to the 90
- Seats and Restraints 3-41 91
- Airbag System Check 92
- Replacing Airbag System 92
- Child Restraints 93
- 3-44 Seats and Restraints 94
- Infants and Young 95
- Children 95
- 3-46 Seats and Restraints 96
- Child Restraint Systems 97
- 3-48 Seats and Restraints 98
- Where to Put the 99
- Restraint 99
- 3-50 Seats and Restraints 100
- Lower Anchors and 101
- Tethers for Children 101
- (LATCH System) 101
- 3-52 Seats and Restraints 102
- Seats and Restraints 3-53 103
- 3-54 Seats and Restraints 104
- Seats and Restraints 3-55 105
- 3-56 Seats and Restraints 106
- Seats and Restraints 3-57 107
- Replacing LATCH System 108
- Parts After a Crash 108
- Securing Child Restraints 108
- (Rear Seat) 108
- Seats and Restraints 3-59 109
- (Right Front 110
- Passenger Seat) 110
- Seats and Restraints 3-61 111
- 3-62 Seats and Restraints 112
- Compartments 113
- Center Console Storage 114
- Floor Console Storage 114
- Additional Storage 115
- Features 115
- Cargo Management 116
- Convenience Net 116
- Roof Rack System 117
- 4-6 Storage 118
- Instruments and 119
- Controls 119
- Instruments and Controls 5-3 121
- 5-4 Instruments and Controls 122
- Instruments and Controls 5-5 123
- Rear Window Wiper/ 124
- Instruments and Controls 5-7 125
- H until the clock and date 126
- Instruments and Controls 5-9 127
- Power Outlets 128
- Instruments and Controls 5-11 129
- Warning Lights 130
- Gauges, and 130
- Indicators 130
- Instrument Cluster 131
- Speedometer 132
- Odometer 132
- Tachometer 132
- Fuel Gauge 132
- Engine Coolant 133
- Temperature Gauge 133
- Voltmeter Gauge 133
- Safety Belt Reminders 134
- Airbag Readiness Light 135
- Passenger Airbag Status 135
- Indicator 135
- Charging System Light 136
- Malfunction 137
- Indicator Lamp 137
- 5-20 Instruments and Controls 138
- Brake System Warning 139
- Antilock Brake System 140
- (ABS) Warning Light 140
- Tow/Haul Mode Light 140
- Instruments and Controls 5-23 141
- Engine Oil Pressure Light 142
- Security Light 142
- High-Beam On Light 142
- Information Displays 143
- U (Customization): Press this 144
- Instruments and Controls 5-27 145
- 5-28 Instruments and Controls 146
- Instruments and Controls 5-29 147
- Vehicle Messages 148
- Brake System Messages 149
- Cruise Control Messages 149
- Door Ajar Messages 149
- Engine Cooling System 150
- Messages 150
- Engine Oil Messages 151
- Engine Power Messages 151
- Fuel System Messages 152
- Key and Lock Messages 152
- Lamp Messages 152
- Object Detection System 153
- Ride Control System 153
- Tire Messages 154
- Airbag System Messages 154
- Anti-Theft Alarm System 154
- Service Vehicle Messages 154
- Transmission Messages 155
- Vehicle Reminder 156
- Vehicle Speed Messages 156
- Washer Fluid Messages 156
- Personalization 157
- 5-40 Instruments and Controls 158
- Instruments and Controls 5-41 159
- 5-42 Instruments and Controls 160
- Instruments and Controls 5-43 161
- 5-44 Instruments and Controls 162
- Instruments and Controls 5-45 163
- Universal Remote 164
- Instruments and Controls 5-47 165
- 5-48 Instruments and Controls 166
- Instruments and Controls 5-49 167
- Universal Remote System 168
- Operation 168
- Lighting 169
- 6-2 Lighting 170
- Daytime Running Lamps 171
- (DRL)/Automatic 171
- Headlamp System 171
- Delayed Headlamps 171
- 6-4 Lighting 172
- Lighting Features 174
- Delayed Entry Lighting 175
- Delayed Exit Lighting 175
- Parade Dimming 175
- Battery Load 175
- Management 175
- Battery Power Protection 176
- Infotainment 177
- Theft-Deterrent Feature 178
- Infotainment System 7-3 179
- 4 to display the time 180
- 4 to display 180
- Infotainment System 7-5 181
- AM-FM Radio 182
- © SEEK ¨ : Press to go to the 183
- 7-8 Infotainment System 184
- Infotainment System 7-9 185
- 7-10 Infotainment System 186
- Radio Reception 187
- Audio Players 188
- Infotainment System 7-13 189
- CD/DVD Player 190
- Infotainment System 7-15 191
- O to turn the radio on. The 192
- Infotainment System 7-17 193
- 7-18 Infotainment System 194
- Infotainment System 7-19 195
- 7-20 Infotainment System 196
- Z DVD on the radio to eject 197
- Z DVD or DVD/CD AUX is 197
- MP3 (Radio with CD/USB) 197
- 7-22 Infotainment System 198
- Infotainment System 7-23 199
- 7-24 Infotainment System 200
- Infotainment System 7-25 201
- 7-26 Infotainment System 202
- Infotainment System 7-27 203
- 7-28 Infotainment System 204
- Infotainment System 7-29 205
- 7-30 Infotainment System 206
- Infotainment System 7-31 207
- 7-32 Infotainment System 208
- Infotainment System 7-33 209
- 7-34 Infotainment System 210
- Infotainment System 7-35 211
- Rear Seat 212
- Infotainment System 7-37 213
- 7-38 Infotainment System 214
- P on the remote control or 215
- 7-40 Infotainment System 216
- Infotainment System 7-41 217
- 7-42 Infotainment System 218
- Z EJECT button is pressed on 219
- Rear Seat Audio (RSA) 220
- X when the 220
- Infotainment System 7-45 221
- 7-46 Infotainment System 222
- Infotainment System 7-47 223
- 7-48 Infotainment System 224
- Infotainment System 7-49 225
- 7-50 Infotainment System 226
- Infotainment System 7-51 227
- 7-52 Infotainment System 228
- O (On/Off): Press to turn the 230
- Climate Controls 8-3 231
- # is pressed the indicator 232
- < (Rear Window Defogger): 233
- 8-6 Climate Controls 234
- Control Only) 235
- 9 to turn the fan off 235
- Seat Audio) 236
- Air Vents 237
- Maintenance 238
- Driving and 239
- Operating 239
- Driving Information 240
- Control of a Vehicle 241
- Steering 242
- Off-Road Recovery 243
- Loss of Control 243
- Driving on Wet Roads 244
- Highway Hypnosis 245
- Hill and Mountain Roads 246
- Winter Driving 247
- 9-10 Driving and Operating 248
- If the Vehicle is Stuck 249
- Vehicle Load Limits 250
- Driving and Operating 9-13 251
- 9-14 Driving and Operating 252
- Driving and Operating 9-15 253
- Starting and 254
- ( (STOPPING THE ENGINE/ 255
- Starting the Engine 256
- Engine Heater 257
- Retained Accessory 258
- Power (RAP) 258
- Shifting Into Park 258
- Shifting Out of Park 259
- Engine Exhaust 260
- Automatic 261
- Transmission 261
- 9-24 Driving and Operating 262
- Manual Mode 263
- Tow/Haul Mode 264
- Drive Systems 265
- Parking Brake 266
- Ride Control Systems 267
- 9-30 Driving and Operating 268
- Driving and Operating 9-31 269
- [ button 271
- T on the steering wheel 271
- Object Detection 272
- Driving and Operating 9-35 273
- Rear Vision 274
- Camera (RVC) 274
- ] (Brightness) : Touch the + 275
- 9-38 Driving and Operating 276
- Driving and Operating 9-39 277
- 9-40 Driving and Operating 278
- Driving and Operating 9-41 279
- Fuel Additives 280
- Filling the Tank 281
- Filling a Portable Fuel 282
- Container 282
- General Towing 283
- Driving Characteristics 283
- 9-46 Driving and Operating 284
- Driving and Operating 9-47 285
- 9-48 Driving and Operating 286
- Trailer Towing 287
- 9-50 Driving and Operating 288
- Towing Equipment 289
- 9-52 Driving and Operating 290
- Conversions and 291
- 9-54 Driving and Operating 292
- Vehicle Care 293
- General Information 294
- Vehicle Care 10-3 295
- Vehicle Checks 296
- Vehicle Care 10-5 297
- Engine Compartment Overview 298
- Engine Cover 299
- Engine Oil 300
- Vehicle Care 10-9 301
- 10-10 Vehicle Care 302
- Automatic Transmission 303
- Engine Air Cleaner/Filter 304
- Vehicle Care 10-13 305
- Cooling System 306
- Vehicle Care 10-15 307
- 10-16 Vehicle Care 308
- Vehicle Care 10-17 309
- Engine Overheating 310
- Vehicle Care 10-19 311
- Overheated Engine 312
- Protection 312
- Operating Mode 312
- Power Steering Fluid 312
- Washer Fluid 313
- 10-22 Vehicle Care 314
- Brake Fluid 315
- 10-24 Vehicle Care 316
- All-Wheel Drive 317
- Starter Switch Check 317
- Shift Lock Control 317
- Function Check 317
- Ignition Transmission 318
- Lock Check 318
- Park Brake and P (Park) 318
- Mechanism Check 318
- Wiper Blade Replacement 318
- Headlamp Aiming 319
- Bulb Replacement 320
- License Plate Lamp 321
- Replacement Bulbs 321
- Electrical System 322
- Fuses and Circuit 323
- Breakers 323
- Engine Compartment 323
- Fuse Block 323
- 10-32 Vehicle Care 324
- Vehicle Care 10-33 325
- Instrument Panel Fuse 326
- Vehicle Care 10-35 327
- 10-36 Vehicle Care 328
- Wheels and Tires 329
- Tire Sidewall Labeling 330
- Vehicle Care 10-39 331
- Tire Designations 332
- Tire Terminology and 332
- Definitions 332
- Vehicle Care 10-41 333
- 10-42 Vehicle Care 334
- Tire Pressure 335
- 10-46 Vehicle Care 338
- Vehicle Care 10-47 339
- 10-48 Vehicle Care 340
- Tire Inspection 341
- Tire Rotation 341
- 10-50 Vehicle Care 342
- When It Is Time for New 343
- Buying New Tires 343
- 10-52 Vehicle Care 344
- Different Size Tires and 345
- Uniform Tire Quality 346
- Vehicle Care 10-55 347
- Wheel Alignment and Tire 348
- Wheel Replacement 348
- Tire Chains 349
- If a Tire Goes Flat 350
- Vehicle Care 10-59 351
- Vehicle Care 10-61 353
- 10-62 Vehicle Care 354
- Vehicle Care 10-63 355
- 10-64 Vehicle Care 356
- Vehicle Care 10-65 357
- 10-66 Vehicle Care 358
- Vehicle Care 10-67 359
- Storing the Tire Sealant 360
- Tire Changing 360
- Vehicle Care 10-69 361
- 10-70 Vehicle Care 362
- Vehicle Care 10-71 363
- 10-72 Vehicle Care 364
- Vehicle Care 10-73 365
- 10-74 Vehicle Care 366
- Vehicle Care 10-75 367
- 10-76 Vehicle Care 368
- Vehicle Care 10-77 369
- Secondary Latch System 370
- Vehicle Care 10-79 371
- Compact Spare Tire 372
- Jump Starting 373
- 10-82 Vehicle Care 374
- Vehicle Care 10-83 375
- 10-84 Vehicle Care 376
- Towing the Vehicle 377
- Recreational Vehicle 377
- 10-86 Vehicle Care 378
- Vehicle Care 10-87 379
- Appearance Care 380
- Vehicle Care 10-89 381
- 10-90 Vehicle Care 382
- Vehicle Care 10-91 383
- Interior Care 384
- Vehicle Care 10-93 385
- 10-94 Vehicle Care 386
- Floor Mats 387
- 10-96 Vehicle Care 388
- Service and 389
- Scheduled 390
- Service and Maintenance 11-3 391
- 11-4 Service and Maintenance 392
- Service and Maintenance 11-5 393
- 11-6 Service and Maintenance 394
- Service and Maintenance 11-7 395
- Maintenance Replacement Parts 396
- Maintenance Records 397
- 11-10 Service and Maintenance 398
- Service and Maintenance 11-11 399
- 11-12 Service and Maintenance 400
- Technical Data 401
- Vehicle Data 402
- Engine Drive Belt Routing 403
- 12-4 Technical Data 404
- Customer 405
- 13-2 Customer Information 406
- Customer Satisfaction 407
- Procedure (Mexico) 407
- Customer Assistance 408
- Offices (U.S. and Canada) 408
- Offices (Mexico) 409
- Customer Assistance for 410
- Text Telephone (TTY) 410
- Users (U.S. and Canada) 410
- Online Owner Center 410
- Customer Information 13-7 411
- 13-8 Customer Information 412
- Program (Mexico) 413
- Scheduling Service 413
- Appointments (U.S. and 413
- Courtesy Transportation 414
- Program (U.S. and 414
- Collision Damage Repair 415
- (U.S. and Canada) 415
- 13-12 Customer Information 416
- Service Publications 417
- Ordering Information 417
- Reporting Safety 418
- Reporting Safety Defects 419
- Government 419
- Recording and 420
- Customer Information 13-17 421
- 13-18 Customer Information 422
- INDEX i-1 423
- INDEX i-3 425
- INDEX i-5 427
- Black plate (6,1) 428
- INDEX i-7 429
- Black plate (8,1) 430
- INDEX i-9 431
- Black plate (10,1) 432
- INDEX i-11 433
- Black plate (12,1) 434
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