Buick 2003 Regal Specifications Page 321
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Customer
Assistance
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to
your dealer and to Buick. Normally, any concerns with
the sales transaction or the operation of your vehicle will
be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction’ the following steps should be taken:
STEP
ONE:
Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level.
If
the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:
If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Buick Customer Assistance Center by calling
1-800-521-7300. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer’s facility. That
is why we suggest you follow Step One first
if
you
have a concern.
STEP THREE:
Both General Motors and your dealer
are committed
to
making sure you are completely
satisfied with your new vehicle. However,
if
you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
7-2
- Owner Manual 2
- 10325195 3
- Safety Warnings and Symbols 4
- Vehicle Damage Warnings 5
- Symbols 5
- Seats and Restraint Systems 8
- Six-Way 9
- Heated Seats 10
- Reclining Seatbacks 10
- Restraints 12
- Folding 13
- Safety Belts 14
- Why Safety Belts 15
- Safety Belts 18
- Lap-Shoulder 19
- The belt 26
- Center Passenger Position 28
- Lap-Shoulder Belt 30
- Positions 30
- Children and Small Adults 33
- Safety Belt Extender 36
- Infants and Young Children 39
- Restraint 43
- Where to Put the Restraint 46
- Top Strap 46
- Top Strap Anchor Location 47
- Lower Anchorages and 48
- Tethers 48
- Outside Seat Position 51
- Center Rear Seat Position 53
- Securing 54
- Child Restraint in the 54
- Right Front Seat Position 54
- Systems 57
- Where Are the 60
- Bag Inflate? 62
- What Makes an 62
- Bag Inflate? 62
- Inflates? 63
- Servicing Your 65
- Bag-Equipped 65
- After a Crash 66
- Features 68
- Roadside 70
- Operation 71
- Feedback 72
- Locking 73
- Illumination 74
- Remote Activation 74
- Battery Replacement 75
- Resynchronization 75
- Power Door Locks 77
- Lockout Protection 78
- Leaving Your Vehicle 78
- Trunk Lock 79
- Windows 81
- Express-Down Window 82
- Window Lock-Out 82
- Visor Vanity Mirror 82
- PASS-Key@ 83
- New Vehicle 85
- Ignition 85
- Starting Your Engine 86
- Engine Coolant Heater 87
- Use the 88
- Coolant Heater 88
- PARK (P) 89
- Parking Brake 91
- Shifting Into 92
- Shifting 93
- Mirrors 98
- Outside Convex Mirror 100
- Onstar@ 101
- Services 101
- Onstar@ Personal Calling 102
- Convenience Net 103
- OpenExpress Open: 104
- 106
- Section 107
- Instrument Panel 107
- Hazard Warning Flashers 110
- Other Warning Devices 111
- Turn and Lane-Change Signals 112
- Flash-to-Pass 113
- Windshield Wipers 113
- Windshield Washer 114
- Control 115
- Daytime Running Lamps 117
- Automatic 117
- Headlamp System 117
- Delayed Headlamps 118
- Cornering 119
- Courtesy Lamps 120
- Entry Lighting 120
- Delayed Entry Lighting 120
- Delayed Exit Lighting 121
- Perimeter Lighting 121
- Reading Lamps 121
- Battery 122
- Protection 122
- Auxiliary Power Connection 123
- (Power Drop) 123
- Climate Control 124
- Defogging and Defrosting 125
- Automatic Climate Control 126
- Automatic Operation 127
- Manual Operation 127
- Sensors 129
- Passenger Control 130
- Defogging and Defrosting 130
- Rear Window Defogger 130
- Outlet Adjustment 131
- Passenger Compartment 131
- Warning Lights, Gages and 133
- Indicators 133
- Instrument Panel Cluster 134
- Speedometer and Odometer 135
- Tachometer 135
- Readiness 136
- Charging System Light 137
- Brake System Warning Light 137
- Anti-Lock 138
- Warning 138
- Warning Light 139
- Low Traction Light 139
- Engine Coolant Temperature 140
- Service Engine Soon Light 141
- Flashing 142
- On Steady 143
- Programs 143
- Pressure 144
- Low Oil Level Light 145
- Change Engine Oil Light 145
- SECURITY 146
- VEHICLE 147
- )'lii 149
- System(s) 151
- Playing the Radio 152
- Finding a Station 152
- Setting Preset Stations 153
- Playing 154
- Cassette Tape 154
- Cassette Tape Messages 155
- Finding 156
- Station 156
- Playing a Cassette Tape 158
- Cassette 159
- Messages 159
- Compact 159
- Theft-Deterrent Feature 161
- Steering Wheel Controls 163
- Cassette Tape Player 164
- Your CDs 165
- Care of Your CD Player 165
- Backglass Antenna 165
- Defensive Driving 167
- Drunken Driving 167
- Control of 170
- Vehicle 170
- Anti-lock Brake System 172
- Braking in Emergencies 173
- Power Steering 177
- Steering 177
- Steering in Emergencies 178
- Recovery 179
- Skidding 181
- Driving at Night 182
- Hydroplaning 185
- Driving 186
- Leaving on 188
- Long Trip 188
- Highway Hypnosis 188
- Snow or 191
- Blizzard 193
- Rocking 195
- Dinghy Towing 196
- Loading 197
- CONFORMS 198
- Do Decide To 200
- Trailer 200
- Exhaust 202
- Following Distance 203
- Passing 203
- Backing 203
- Making Turns 203
- Service 206
- Appearance Care 206
- Your Vehicle 209
- Gasoline Octane 210
- Gasoline Specifications 210
- California Fuel 211
- Additives 211
- Fuels in Foreign Countries 211
- Filling 212
- CAUTION: 213
- Po-’-Ve 214
- Cor’ainer 214
- Checking Things Under the 215
- Release 216
- Engine Compartment Overview 217
- Checking Engine 220
- Notice: 221
- Engine Oil 222
- What to 224
- When to Check 225
- Check and Change 227
- Checking the 228
- Coolant 229
- Checking Coolant 230
- Adding Coolant 231
- Overheated Engine Protection 232
- Operating Mode 232
- From Your 233
- Corning 234
- Cooling 235
- DEX-COOL~ 236
- Coolant to 237
- Radiator 238
- DEX-COOL@ 241
- Windshield Washer Fluid 244
- Add brake 246
- Brake Wear 248
- Replacing Brake System Parts 249
- Vehicle Storage 249
- Starting 250
- Headlamp Aiming 255
- Halogen Bulbs 257
- Headlamps 257
- (CHMSL) 259
- Taillamps 260
- Back-up 261
- Windshield Wiper Blade 262
- Replacement 262
- Inflation 263
- Tire Pressure 263
- Inspection and Rotation 266
- Time for New Tires 267
- Buying New Tires 267
- Treadwear 268
- Traction 268
- Temperature 268
- Alignment and 269
- Balance 269
- Wheel Replacement 270
- Removing 273
- Spare Tire 273
- Removing the Wheel Center 275
- Removing the Wheel Covers 275
- Compact Spare Tire 284
- Monitor System on page 284
- Using Cleaner on Fabric 286
- Care of Safety Belts 287
- Washing Your Vehicle 288
- Finish Care 289
- Windshield and Wiper Blades 289
- Sheet Metal Damage 290
- Finish Damage 290
- Underbody Maintenance 290
- Chemical Paint Spotting 291
- Vehicle Care/Appearance 291
- Materials 291
- (cont’d) 292
- Vehicle Care/A 292
- Dpearance Materials 292
- Vehicle Identification 293
- ~~~ ~~ ~~ 293
- Windshield Wiper 294
- Options 294
- Instrument Panel Fuse 295
- Underhood 298
- ~ ~~~ ~~~ 299
- ~~~~ ~ 299
- Engine Specifications 300
- Maintenance Schedule 302
- IMPORTANT: 303
- Organized 304
- Scheduled Maintenance 305
- Footnotes 306
- 150,000 309
- Least Twice a Year 311
- Least Once a Year 311
- Starter Switch Check 312
- ST-tem Check 312
- Mechanis- Check 313
- Underbody Flushing Service 313
- Throttle System Inspection 315
- Inspection 315
- ~~~~~ ~ ~ 316
- Maintenance 317
- Maintenance Record (cont’d) 318
- Customer 321
- Telephone (TTY) Users 322
- Customer Assistance 322
- Courtesy Transportation 325
- Plan Ahead When Possible 326
- Transportation Options 326
- United States Government 327
- Service Manuals 328
- Case Unit Repair Manual 328
- Service Bulletins 328
- Owner’s Information 329
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